Terms of Service
Effective date: September 1, 2026
1. Who this agreement is between
These Terms of Service (“Terms”) are between Crux AI Inc. (“Crux,” “we”) and the individual or company using our website or product (“you”).
2. What Crux provides
Crux provides an AI evaluation product for teams running AI agents, accessible via crux-labs.ai and app.crux-labs.ai. Specific commercial terms (pricing, support levels, data handling) for paying customers are set out in a separate order form / DPA, which takes precedence over these Terms for that customer’s use.
3. Acceptable use
You agree not to: use the service to violate any law, attempt to access data or accounts you’re not authorized to access, interfere with the service’s operation, or reverse-engineer the product except as law allows.
4. Accounts
You’re responsible for safeguarding your account credentials and for activity under your account. Tell us immediately (security@crux-labs.ai) if you suspect unauthorized access.
5. Your data
Data you or your organization submits to Crux is handled per our Privacy Notice and, for paying customers, the applicable DPA.
6. Intellectual property
Crux retains all rights to the product itself. You retain all rights to data you submit.
7. Disclaimers and liability
EXCEPT AS EXPRESSLY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMITTED BY LAW, CRUX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. CRUX DOES NOT REPRESENT OR WARRANT THAT (A) USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE, OR (B) THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EXCEPT AS SET FORTH ABOVE, THE SERVICE IS PROVIDED STRICTLY ON AN “AS IS” BASIS.
IN NO EVENT SHALL CRUX’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS EXCEED $100. IN NO EVENT SHALL CRUX BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, OR USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THESE TERMS, EVEN IF CRUX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This section states the liability terms for use of the Service under these general Terms. Paying customers under a separate order form or DPA (see Section 2) are governed by the liability terms in that agreement instead, to the extent they conflict with this section.
8. Termination
We may suspend or terminate access for a material breach of these Terms. You may stop using the service at any time.
9. Changes to these Terms
We’ll update the effective date above if we make a material change.
These Terms are governed by the laws of the State of New York, without regard to its choice-of-law provisions. You and Crux consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.
